Refund Policy for LuckyjamesAI
Thank you for choosing LuckyjamesAI (also referred to as "Company", "We", "Us", or "Our")!
We are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer the following refund policy:
Refund Request Period
Customers can request a refund within 14 days of purchase.
Eligibility Conditions
- Purchased credits must be substantially unused (less than 20% consumed)
- Refund requests should be sent via email to [email protected]
- Please include the following information in your request:
- Your registered email address
- Order number or transaction ID
- Detailed reason for the refund request
Refund Processing
- Upon receiving your refund request, we will review it within 5 business days
- Approved refunds will be processed through the original payment method (Stripe)
- Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider
Exceptions
Refunds may not be available in the following cases:
- Credits have been substantially used (more than 20% consumed)
- More than 14 days have passed since the purchase date
- Evidence of abuse, violation of our Terms of Service, or fraudulent activity
- Credits were purchased during a promotional period with special terms
Special Cases
- Technical Issues: If you experience technical problems or service disruptions that prevent you from using our services, please contact us immediately at [email protected]. We will work to resolve the issue or provide appropriate compensation.
- Alternative Solutions: In some cases, we may offer additional credits or alternative solutions before processing a refund.
Contact Us
If you have any questions about our refund policy or wish to request a refund, please contact:
We typically respond to all refund requests within 1-2 business days.
By purchasing from LuckyjamesAI, you acknowledge that you have read, understood, and agree to this refund policy. We reserve the right to update this policy at any time, and changes will be posted on this page.